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ARK for Windows Enterprise

8.4

What resources does ARKWE report?

ARKWE reports about the following resources from a Windows Server: User accounts & Privileges, Policies, Security, Events, Services, Installed applications and General resources such as Shares, Disk Storage, Printers and Hardware information.

What report formats does ARKWE support?

ARKWE supports HTML/CSV/XLSX/SQL formats to export any report information.

The application error log file "ARKWEErrorLog.Log" is gradually increasing in size. Can I delete it?

Yes, you may delete this error log file. ARKWE generates an error log file in the common application data path. The error log file tends to increase in size over a period of time especially if the application meets with frequent error conditions. The application does an "append" to the error log each time it runs. This is required for diagnostic purposes during trouble shooting. You may delete the error log file periodically.

What user credentials does ARKWE use to connect to a domain/server?

By default, ARKWE uses the currently logged on user context to connect to a domain/server. If the currently logged on user does not have sufficient permissions, it uses the alternate domain credential (having domain administrator privileges) for managing all computers in each domain specified in the Domain Credentials Configuration Settings. In this case, ARKWE establishes a session with the destination domain/server, using the specified user credential.
For the Domains, Users and Groups reports in Built-in Reports category and for the Scan Profile (Shares) "Add" and "Import" options, if the currently logged on user does not have sufficient permissions in the specified server, a ‘Enter Network Password’ dialog appears allowing the user to enter user credentials to connect to the server. ARKWE then establishes a session with the destination domain/server, using the user credentials specified.

What permissions or privileges are required to view information about a Windows server on the network?

To view information about a Windows Server on the network, the currently logged on user or the user credentials specified must:

What Services and Settings does ARKWE require on a local or remote computer in order to collect data?

To generate reports for domains and the corresponding member servers, ensure the following settings are set appropriately:

"Enable NetBIOS over TCP/IP" option is enabled under the "Advanced" button in WINS tab of the TCP/IP property sheet.
Internet Connection Firewall (ICF) feature in Microsoft Windows XP is disabled on the network connection that you use, since Internet firewalls can prevent browsing and file sharing: http://support.microsoft.com/default.aspx?scid=kb;en-us;298804
Computer Browser service is started.
Following services are started:
- Remote Registry - For accessing any remote registry information like Registry key's values and applied permissions.
- Spooler - For retrieving printer information.
- Event Log - For retrieving event log messages.
- Task Scheduler - For running the configured scheduled tasks at their scheduled times.

Why are Version number,Publisher,Readme and Path fields missing in some of the Installed applications in the 'Applications Installed' Report?

ARKWE uses the Registry key HKEY_LOCAL_MACHINE/Software/Microsoft/Windows/CurrentVersion/Uninstall key to enumerate the list of installed applications. The Display name, Version number,Publisher,Readme and the InstallLocation are taken from this Uninstall subkey. For various reasons, the version number,Publisher,Readme and the InstallLocation may not be set by the applications when they are getting installed. In such cases these are reported as Empty column values in ARKWE.

Similarly, the Installation date is reported using the date of the registry entry under the Uninstall key.

How do you refresh the data for the selected domain/server?

ARKWE stores the data in the application database once it gathers the data for the selected domain/server for the first time. ARKWE displays data from the local data store until the data is refreshed.

To “Refresh/Redo” data, press F5 or click ‘Refresh Data’ from the menu/toolbar.

How do you view the current data or latest information of a domain/server?

ARKWE has been designed to collect the domain/server data the first time it’s connected. ARKWE displays data from the local data store until the data is refreshed.

To “Refresh/Redo” data, press F5 or click ‘Refresh Data’ from the menu/toolbar.

How can I simplify the task of generating reports for multiple Windows Servers in my network?

Using the Power Export feature in ARKWE, you can setup and schedule reports for offline generation. Power Export allows you to select multiple reports to be run for several domains and servers across the enterprise at scheduled intervals. You can export the reports in different file formats.

How does the Power Export feature in ARKWE manage the task of retrieving Windows Server information at scheduled intervals?

For retrieving Windows Server information, ARKWE creates schedule tasks in Windows Task Scheduler. Based on the settings provided in the Power Export Wizard, the task will run under the specified user account context and retrieve Windows Server information at specified intervals.

Unable to find certain servers in the list.

Click the Refresh menu in the toolbar and select 'Refresh Domains...' to refresh

I get the error message “Could not find the domain controller for the domain.”?

I get the message "Unable to collect ..."

This message pops up when you do not have access to the requested data or the data may be unavailable in the destination domain/server. Ensure that the current user context has sufficient privileges to read the requested information from the domain/server.

Why am I unable to view all the fields in a report?

ARKWE allows the users to customize report views using the ‘Customize’ tool. The ‘Customize’ tool maintains the fields displayed in a report for each domain/server. Check whether ‘customize icon’ is displayed at the left bottom of your screen status bar. If so, you may have used the customize tool and selected the fields to display. The customized fields will be stored and used even when the application is closed and re-opened.

Why am I unable to view all the data for selected domain/server?

The ‘Filter’ tool maintains the data to be displayed in a report for each domain/server under each report category. Check whether the ‘filtered icon’ is displayed in the left bottom of your screen status bar. If so, you may have used the Filter tool and provided the conditions for displaying the information. The filter conditions set will be stored and used even when the application is closed and re-opened.
When collecting data, you have the provision to cancel the report collection. Check whether ‘Cancelled icon’ is displayed at the left bottom of your screen status bar. If so, you may have cancelled the data collection. Click on the tab/server to collect the data again.

I cannot find my favorite list of computers anymore in the latest version?

The new Scan Profiles feature, available from version 6.2, replaces the Favorites feature. ARKWE, at application startup, automatically creates a Scan Profile from the list of computers available in favorites.

How can I maintain a favorite list of computers from version 6.2?

You can maintain a "named" favorite list of computers by using the Scan Profiles feature. The Scan Profiles feature allows you to create user-defined profiles for repeated use to scan a subset of computers in the network. The Scan Profiles feature is available under Tools menu.

Why do I get "RPC server unavailable" error while running System Info reports?

The System Info feature uses WMI to collect report data. WMI is affected by Windows Firewall which blocks unsolicited incoming traffic. To resolve this issue, ensure that Remote Administration permission is enabled in the Domain Group Policy. To enable Remote Administration permission in the Domain Group Policy follow the steps outlined below:

Open the appropriate Domain Group Policy Object enabled for the domain in the Group Policy Object Editor.
Navigate to the "Domain Profile" node. The "Domain Profile" node is under "Computer Configuration->Administrative Templates->Network->Network Connections->Windows Firewall". Please note that the Group Policy Object Editor for Windows 2000 does not have the required templates to edit Windows Firewall settings, thus the Domain GPO has to be edited in Windows Server 2003 or Windows XP or Windows Server 2008 or Windows Vista or Windows 7 computer.
Edit the setting "Windows Firewall: Allow Remote Administration Exception". (Incase of Windows Server 2008, Windows Vista ,Windows 7:" Windows Firewall: Allow Inbound Remote Administration Exception")
Click on "Enabled" in the property page to enable the setting
Enter "localsubnet" (without the quotes) in the edit box under "Allow unsolicited incoming messages from:"
Click OK to apply the setting
Please note that changes to Group Policies will not take effect immediately; the default update interval is 90 minutes on domain members and 5 minutes on domain controllers. However, you can make the changes take immediate effect using the command-line Group Policy Update Utility - Secedit.exe in Windows 2000 or Gpupdate.exe in Windows Server 2003 or Windows Server 2008 or Windows Vista or Windows 7. For information on Secedit.exe visit http://support.microsoft.com/kb/227448/. For more information on gpupdate.exe visit http://support.microsoft.com/kb/298444.

I need to scan the entire domain to collect system information using System Info feature. What preparatory steps do I need to perform before I generate System Info reports?

The System Info feature uses WMI to collect report data. Before you generate System Info reports for a domain, please ensure the following settings are set appropriately:

Remote Administration setting is enabled on Windows Firewall. By default, Windows Firewall blocks all unsolicited incoming traffic except for Group Policy. This is a common issue you might encounter while generating System Info reports. To resolve this issue, you need to enable the remote administration setting on the Firewall. For more information see ""Why am I unable to view all the data for selected domain/server?". For more information about configuring the Windows Firewall connections with a script, see https://technet.microsoft.com/en-us/scriptcenter/.
WMI is installed and the Startup Type for WMI service is set to Automatic and the service is running under Local System Account.
DCOM is enabled and ensure that security settings for DCOM allow remote connections
- Run the DCOM Configuration Utility (dcomcnfg.exe)
- In the Component Services dialog box, expand Component Services, expand Computers, and then right-click My Computer and click Properties
- In the My Computer Properties dialog box, click the Default Properties tab
- Select Enable Distributed COM on this computer
- The Default Authentication Level is set to Connect and the Default Impersonation Level is set to Identify in Windows XP and later operating systems. For Windows NT, however, the Default Authentication Level is set to Connect and Default Impersonation Level is set to Impersonate
- The default DCOM security settings for Access Permissions and Launch and Activation Permissions in the COM Security tab in the My Computer Properties dialog includes at least INTERACTIVE, SYSTEM and Administrators
In Windows XP SP2 and later operating systems the SERVICE account is granted Impersonate a client after authentication right under User Rights Assignment under Local Policies
The Data Execution Prevention in Windows XP SP2 and Windows 2003 SP1 is enabled for essential windows programs only

Why do I get the message "The specified domain does not exist. Specify a valid domain name." while adding/editing/connecting to a domain?

When the enumeration settings option is set to 'Use ADSI'. ARKWE uses ADSI for enumerating servers present in a domain. During this process, ARKWE tries to connect to the Active Directory Server (Domain Controller) of the specified domain internally. If ARKWE is unable to find the domain controller for the selected domain, it will display the corresponding message. The following may be one of the reasons for such scenario:

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